All Exporters and Carriers must send PAPS and Customs documentation to our United States processing centre.

Via email – [email protected]
Via fax – 1-518-297-4310

Please enclose a completed copy of our Pre-Arrival Notification form. Click here to download a copy.

Please verify that your PAPS has been accepted by US Customs & Border Protection and is linked to your ACE E-Manifest prior to arrival at the border.

Click here to check the status of a PAPS.

  • Shipments are ready for crossing when a date and time is reflected in the “Release Accepted by CBP” field.
  • If FDA status reflects anything other than “May Proceed”, please contact our office for further instruction and note that physical FDA inspection may be required during normal business hours.
  • ** In order to ensure that your shipment has been properly transmitted to CBP, please verify that there is a date and time indicated next to ‘Release Accepted by CBP’.

24 Hour Customer Service

Phone: 1-518-239-5889
Email:  [email protected]